A new ball game just started.
In this digital age the public’s opinion of your business now comes in the form of reviews on so many different platforms, through so many different outlets, and they are available for the entire world to see. They are broadcasted louder than ever – along with your responses. It’s time to remember the saying “your customers are always right.” You would think at a moment when opinions and reviews of businesses are so readily available, more companies would take heed. Unfortunately, this is not always the case. But treating customers and potential clients like redheaded stepchildren will surely end in retribution. And now it comes by way of social Media, Yelp and of course – continued word of mouth. Your business reviews play a large part in the decision making process for potential customers. So take this advise seriously.